Computer-Based Training – the next generation of training
ESP is responsible for training and certifying inspectors, technicians and station management staff. Although specific requirements vary from state to state, the training platform we’ve built can be easily modified to reflect the unique requirements of each specific program.
Our innovative training approach has resulted in a technically qualified, customer service-oriented inspection staff.
Our training program focuses on teaching station employees:
- Customer service skills.
- Responsibilities of the inspection team.
- Inspection test procedures and state testing requirements.
- Company philosophy and protocol.
Key to our training success is the Computer-Based Training (CBT) platform created and implemented by ESP. This technology-based training is integrated with a combination of hands-on practice and instructor-led classes to provide a rigorous training experience.
CBT offers a number of advantages:
- Quizzes after each lesson allow employees to proceed at their own pace and to repeat training segments as necessary.
- Consistent delivery of training content promotes better comprehension.
- Flexibility in training schedules mean employees can begin training at any time. There’s no need to wait for the next scheduled class.
The results of CBT are readily available. For example, ESP has trained and certified more than 600 employees in a three month period using CBT.